Office Cleaning Made Easy

The Helpa platform priorities safety of all users. All self-employed cleaners who join our platform, undergo rigorous vetting checks before they can book any cleaning jobs. We verify the cleaners’ identities, right to work and suitability for the cleaner role. You can select and book a cleaner of your choice. We collect and analyze your feedback and reviews to improve the quality of our platform.

Sorry, No. Most of our Cleaners come to you via public transport, so they don’t carry any large cleaning equipment. They can provide standard cleaning cloths and sprays as part of your clean.

Most of our cleaners come to you on foot or by public transport. They are unable to provide any cleaning equipment. We require all customers to provide a vacuum, mop & bucket.

Cleaners can bring cleaning cloths and sprays for an extra charge, but you’re also welcome to provide your own if you prefer.

If you would like to provide your own cleaning products, please ensure you have the following:

• Lime scale remover
• Kitchen cleaner
• Bathroom cleaner
• Floor cleaner
• Glass cleaner
• Rubber gloves
• Clean sponges and cloths (washed in between visits)
• Microfibre cloths (washed in between visits)

Please make sure to remember the following information:

Your Helpa professional will utilize your own cleaning products and follow your instructions to clean your home. You need to have the products ready that you want them to use.

To help you prepare, here’s a list of essentials:
– Pure white vinegar: economical and highly effective, it’s used to clean different surfaces around the house, from microwaves to shower windows.
– Multi-purpose cleaner: for the kitchen and bathroom
– A toilet cleaner
– Products suitable for each type of surface: wood, floor, glass. You can decide which products are essential for your surfaces.
– Bleach for areas that need disinfection

If you don’t have any cleaning products, you can choose the “household products supplied by the pro” option when booking your Wecasa session. There’s no obligation, and your professional will come with their own cleaning products. This option will appear after you indicate your availability in the booking form.

Regarding equipment, here are the essentials for preparing for your appointment:
– Vacuum cleaner: essential for cleaning floors. If you have several types of nozzles, even if you don’t usually use them, get them out, as your professional may find them useful. Also, check that your vacuum cleaner bag is full.
– Mops and mop buckets: essential for floor care
– Sponges: remember to inform your professional of what you’ll be using each sponge for (crockery, tableware, taps, etc.).
– Microfiber cloths: very useful for cleaning without causing damage
– If you’ve requested ironing, have your ironing board and iron ready.

If you have other equipment, don’t hesitate to prepare it, so you can discuss its usefulness with your professional on the day of the appointment! 

That’s great! We love pets. We’ll be sure to match you with a cleaner that does too. Feel free to leave your pet’s name in the appointment notes so your cleaner knows how to address them.

Once your appointment has been confirmed you can cancel via the platform without penalty within 10 minutes. If you need to cancel after that time the following conditions apply. You are able to cancel or reschedule your booking up to 24 hours prior to your appointment time with no charge. If you need to cancel your appointment within 24 hours of your scheduled appointment time, 50% of your booking fee will be charged. If your appointment is canceled within 2 hours of your scheduled booking time, 100% of the cost is charged to avoid lost income for your cleaner.

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted by SMS to let you know the estimated arrival time.

Yes, the minimum job length you can book is 2 hours.

No, you don’t have to commit to any contracts or pre-determined number of appointments.

If we dispatch a cleaner and they’re unable to access your home, we’ll do our best to get a hold of you to find a solution. However, there is a “lockout penalty” of 2 hours of your quoted rate that will be charged if we cannot get a hold of you and gain access to your home

Please remember the following guidelines for our residential cleaning service:

Cleaners do not bring cleaning equipment, such as a vacuum cleaner, bucket, and mop. Customers are required to have cleaning equipment in the property. Housekeepers can bring all the cleaning products and supplies (sprays and cloths). If you want the cleaner to bring products and supplies, you need to request this during the booking process.

We will not clean bodily fluids, pet droppings, black mold, pest infestations, hoarding scenarios, and other matters that wouldn’t typically be part of a regular house cleaning. Additionally, please note that all service is limited to the interior of your home.

For safety reasons, your housekeeper should not be expected to:

– Lift heavy items
– Clean surfaces outside of normal reach
– Clean exterior windows
– Clean heavily soiled areas, including animal litter
– Defrost freezers
– Unblock drains or pipes
– Remove mold, biohazard, animal litter or pet mess
– Undertake pest control or extermination

We unfortunately do not accept cash or cheque payments.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Laundry is not part of our standard cleaning and as such, is not included in the timing estimate. However, if you would like laundry done during your visit, please request it in the job notes and ensure you increase the timing of your visit to accommodate for the extra task.

Also, please note that if you opt to have your laundry done, you assume all responsibility for any damaged clothing articles that may occur in the course of the laundry process. Helpa does not cover the cost of faded, shrunken, discoloured, or otherwise damaged articles of clothing.

Every home and customer is different so cleaners provide a bespoke service. If you have specific requirements you can include them in Duties to be carried out when making your booking. You can also discuss your requirements directly with your housekeeper during their visit.

We do our best to find the right cleaner for you. However, if you did not like your cleaner, you can easily replace them in your account and send out a new request for another cleaner. We ask the reason for the cleaner replacement so we can then find the perfect match!

We highly recommend meeting with the cleaner before you allow them to start work at your property. It is important that you feel you can trust them as they will be working inside your property. You can only really establish this trust by meeting them in person. It is also useful for them to see the property so they can discuss your cleaning requirements and give recommendations as to how long it will take to clean and the recommended frequency so as to meet your cleaning expectations.

While our professionals bring extensive experience, they rely on your guidance to understand your specific cleaning needs and priorities. To facilitate this, we have created a standard cleaning checklist that you will receive upon confirming your booking request. We highly recommend filling it out and sharing it with your professional before or during the cleaning session.

In the event that the allotted time is insufficient to complete all tasks, your professional will promptly communicate this to you. If extra time is needed, adjustments can be made with your agreement

If your cleaning professional is not available on the scheduled day, they will cancel the appointment in advance and you will be notified. You can also cancel the appointment if needed. We recommend discussing any changes with your cleaning professional a few days beforehand. Additionally, you can reschedule an appointment through your client area.